Frequently Asked Questions
What is infusion therapy?
Infusion therapy is a way of delivering medication that needs to be delivered at a controlled pace or can’t be taken orally. The medication is administered directly to the bloodstream with an IV.
What conditions do we treat with infusion therapy?
We treat patients that are experiencing gastrointestinal issues with forms of inflammatory bowel disease (IBD) like ulcerative colitis and Crohn’s disease.
How do I request an appointment?
To schedule an appointment or receive more information, call our staff at 203.281.5114.
Do I need a physician referral?
If you are a patient currently receiving infusion services but are looking for a new facility, we can accommodate this change with a referral from your current provider.
For patients receiving infusions prescribed by a rheumatologist, dermatologist, or neurologist a referral is required.
Patients who are looking for a new Gastroenterologist provider can contact 203-281-4463 to schedule an appointment with PACT Gastro Center.
How does it work if I already have a GI provider or specialist?
If you have a GI provider or specialist, we will act as an extension of your healthcare team.
How do I reschedule an appointment? Is there a fee?
Please call (203) 281-5114 to re-schedule an existing appointment. Patients who miss a scheduled appointment will be charged a no-show fee.
What infusion and injectable medications do you offer?
Who administers the treatment?
Our Registered Nurses (RNs) will consult with you before your treatment and administer the medication. Our RN will help answer any questions you may have and ensure you are comfortable during your visit. Learn more about PACT Infusion Center here.
Why is infusion therapy prescribed versus taking a medication orally?
Depending on your condition, there are a few reasons why a provider may prescribe infusion therapy.
- You are no longer responding to other medication types
- Your medication needs to be administered in a controlled setting
How long will my infusion therapy take?
This depends on the medication you are receiving, but appointments typically take between 1-3 hours.
What insurance do you accept?
We happily accept most major insurance plans including Medicare and Medicaid.
What are your hours?
We are open Monday – Friday 7:30 am to 3:00 pm.